BR Beauty

BR Beauty & Co. Deposit and Cancellation Policy Deposit Policy: When you book an appointment, I require a deposit of the estimated service total upfront. This deposit holds your spot on my schedule. It also helps cover the time and supplies I prepare just for you—like cleaning and setting up the booth, disinfecting tools, and any special products (such as hair color or highlights) bought specifically for your service. This isn’t designed to hinder my clients in any way. Think of it as a “pay half now, pay the rest later” setup. It easily breaks up larger appointment costs into two separate payments and ensures you have specific times blocked off just for you. Once you come in and we complete the appointment, I deduct the full deposit from your final bill. Cancellation and Rescheduling Policy: • If you cancel or reschedule 48 hours or more before your appointment:
You get a full refund of your deposit if you cancel, or I can hold the deposit and apply it to your new appointment if you reschedule.
• If you reschedule less than 48 hours but at least 24 hours before:
No refunds, but I’ll hold your deposit and use it toward the cost of the new appointment.
• If you cancel less than 24 hours before your appointment, or if you no-show (don’t show up and don’t contact me):
The deposit is forfeited—it’s non-refundable and can’t be used for a future appointment. I will charge an additional 25% of the total service cost cancellation fee while the deposit is still forfeited. 
This covers the time I blocked off, the setup and cleanup I did & the supplies I purchased & prepared just for you. Repeated No-Shows: If you no-show two times in a row without any communication, you won’t be able to book future appointments until you reach out to me directly. We can then talk about your situation and agree on next steps. How to Cancel or Reschedule:
 Contact me as soon as possible—I respond fastest by text or call at my business number: +1 (252) 231-2673. You can also send a direct message or DM me on social media. Please don’t try to change appointments through social media comments, third-party apps, or other indirect ways. I know emergencies and unexpected things happen, and I’m very flexible in those situations. Please feel free to reach out to me right away, I’m happy to work with you to find a solution that fits. This policy helps me give every client my full attention and quality service while protecting the time and resources I put into each appointment. Giving at least 48 hours’ notice for cancellations (or 24 hours for rescheduling) keeps my schedule fair for everyone.

Thank you so much for understanding! I can’t wait to see you at BR Beauty & Co.!